Site Policy
Privacy Policy
Lotte Holdings Co., Ltd. ("we," "our," or "us") recognizes the importance of the privacy and personal information (collectively, "Personal Information") of our customers and other parties with whom we interact ("Stakeholders"). In order to ensure the thorough protection of Personal Information and obtain the trust of our Stakeholders, we will follow this Privacy Policy and comply with the Act on the Protection of Personal Information of Japan (Act No. 57 of 2003; "Personal Information Protection Act"), as well as all related laws, regulations, and guidelines, while striving to enhance our information security technology and strengthen our management structure.
1. Definitions
"Personal Information" means information which falls under any of the following items:
1) Information about a living individual enabling identification of a specific individual by name, date of birth, or other descriptions. This includes information that does not by itself enable identification of a specific individual but can be easily collated with other information to identify a specific individual.
2) Information that contains an individual identification code.
2. Collection of Personal Information
We collect Personal Information only to the extent necessary to achieve the purposes set out in Section 3.
3. Use of Personal Information
We use the Personal Information we collect for the purposes set out below. If we intend to use Personal Information for purposes other than those specified, we will obtain the relevant individual's prior consent, except where permitted by applicable laws and regulations.
[Customers' Personal Information]
1) Managing and operating events and similar activities conducted by us, and providing information on our campaigns
2) Conducting lotteries for consumer campaigns, sweepstakes, or similar promotions; shipping prizes and gifts to winners; contacting applicants; and responding to inquiries
3) Providing information on our services
4) Operating membership-based services
5) Shipping ordered products, providing requested services, and providing related after-sales services
6) Conducting surveys regarding our products and services, and shipping rewards for responding to such surveys
7) Responding to inquiries from customers and fulfilling requests for documents
8) Distributing email newsletters
9) Creating statistical data in a non-personally identifiable format for marketing activities and the improvement of other services
10) Responding to the use of and visits to our facilities, and making contact in the event of an emergency
11) Other purposes stated at the time Personal Information is collected
[Business partners' Personal Information]
1) Sales activities for business partners and prospective business partners
2) Business and transactional communications, responses, and management
3) Other purposes stated at the time Personal Information is collected
[Shareholders' Personal Information]
1) Management of shareholders as required under the Companies Act and other applicable laws, and provision of notices to shareholders regarding shareholders' meetings and related matters
2) Other purposes stated at the time Personal Information is collected
[Job applicants' Personal Information]
1) Screening, selection, and communication in recruitment activities
2) Onboarding procedures following a hiring decision
3) Other purposes stated at the time Personal Information is collected
4. Protection and Management of Personal Information
We appoint a person responsible for the management of the Personal Information we collect, and implement appropriate and strict management measures. In addition, we take necessary and appropriate measures to prevent the leakage, loss, destruction, or falsification of Personal Information and to ensure the secure management of such information. For details regarding the security management measures we implement, please contact us as set out in [11. Inquiries].
5. Outsourcing of Handling of Personal Information
We may outsource all or part of the handling of Personal Information to external service providers to the extent necessary to achieve the purposes of use.
In such cases, we select service providers whose handling of Personal Information is deemed to be appropriate ("Service Providers"), and, through outsourcing agreements or other contracts entered into with such Service Providers, we stipulate necessary matters, including the management of Personal Information, confidentiality obligations, and the prohibition of further provision to third parties, in order to prevent leakage of Personal Information. We also require such Service Providers to implement appropriate measures for the management of Personal Information.
6. Provision of Personal Information to Third Parties
Except in cases permitted under the Personal Information Protection Act and other applicable laws and regulations, we do not disclose Personal Information to any third parties other than Service Providers without the relevant individual's consent.
7. Requests for Disclosure, Etc.
If we receive a request, made in accordance with our prescribed procedures, from an individual who is the data subject or from an authorized representative, for disclosure or other actions with respect to the individual's Personal Information (including notification of the purpose of use, disclosure of Personal Information or records of provision to third parties, correction, addition, or deletion, and cessation of use or cessation of provision to third parties), we will respond appropriately in accordance with applicable laws and regulations.
8. Joint Use of Personal Information
We may jointly use Personal Information of our customers as set out below in order to respond to inquiries and for other related purposes.
1) Scope of joint use
Lotte Group companies (for details of the companies included in LOTTE Group, please see here)
2) Items of Personal Information to be jointly used
Information such as customer's name, gender, age, occupation, address, telephone number, email address, details of inquiries, and records of responses to past inquiries
3) Purpose of joint use:
•To respond appropriately and promptly to inquiries, comments, and other communications from customers
•To develop and improve products and services across LOTTE Group
4) Name and address of party responsible for management of Personal Information, and name of their representative
LOTTE Holdings Co., Ltd.
3-20-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo, Japan
Genichi Tamatsuka, Representative Director
9. Use of Cookies
We collect and accumulate website usage information through the use of cookies and web beacons provided by third-party service providers in order to analyze access to our website and deliver optimized advertisements. For details regarding our use of cookies, please refer to [our cookie policy] available here.
10. Access Logs
We record information on visitors who access our website in the form of access logs. Such access logs include information such as the visitor's domain name, IP address, type of browser used, and date and time of access. These access logs are used for the maintenance and management of our website as well as for statistical analysis regarding website usage, and are not used for any other purpose.
11. Inquiries
For inquiries regarding this Privacy Policy, our handling of Personal Information, and other related matters, please contact us here.
12. Revision
We may revise this Privacy Policy without obtaining your consent.
In the event of any revisions to this Privacy Policy, we will publish the revised Privacy Policy and its effective date on our website.
Social Media Policy
Lotte Holdings Co., Ltd. ("we," "our," or "us") has established this social media policy ("Policy") as a code of conduct and guidelines to be observed when participating in social media, and we are committed to complying with this Policy.
1. Scope of Application
This Policy is intended to proactively promote our brand value and favorable image through social media, and applies to the dissemination of information through accounts operated by us.
2. Purpose of Use
Through social media, we strive to build relationships of trust with you through sincere dialogue and to contribute to enhancement of our brand value. We also listen to your opinions and feedback in order to better understand your needs and strive to provide higher-quality products and services.
3. Usage Guidelines
When using social media, we comply appropriately with applicable laws and regulations and strive to communicate in a sincere manner without deviating from sound social good sense. We also strive to avoid disseminating information that may cause misunderstanding among many recipients or cause harm to others, as well as inappropriate information that may damage our brand image or undermine our credibility.
*Social media refers to services such as blogs, social networking services (SNS), and video-sharing platforms where users can post information and interact with one another.
4. To Users of Social Media
For our official views and announcements, please refer to our website and news releases.
Information on social media is current at the time of posting and is subject to change thereafter. As such, it may not be the most up-to-date information at the time of viewing. We do not guarantee the accuracy or completeness of information on social media, nor do we provide any guarantees regarding its content.
Furthermore, when using the services of our social media accounts, please do so in compliance with the Social Media Terms of Use.
Please note that we will not be liable for any damage incurred by you resulting from the use of social media or the inability to use it for any reason.